Today I finished the audiobook of Careless People (2025), the recent memoir-exposé by Sarah Wynn-Williams about her time at Facebook. After a chapter about surviving a shark attack as a child, seemingly only included because how could you not mention something like that, we whizz forward to her petitioning Facebook for a role in policy and politics. The only problem is that neither the role nor the department exists. And yet, eventually, they are worn down – or at least see why the role should exist.
And what follows is a terrifying look at how Facebook runs. I’m only writing a short post today, because it’s late and I just got back home after going to Bristol to watch The Room, but a quick mention of some of its contents is chilling enough. Sexual harassment goes unchallenged (and, indeed, Wynn-Williams seems to have been fired partly for raising it); Cheryl Sandberg insists on assistants sharing a bed with her; Chinese Government’s human rights violations are accepted as a pesky necessity; Facebook lies under oath to Congress; Mark Zuckerberg barely cares when his employees are imprisoned for following his advice; a convulsing and bleeding employee is ignored by her manager and others around them because they are ‘too busy’.
None of us will have believed that Facebook was a force for good – it’s been clear since The Social Network and before that Mark Zuckerberg et al are ruthless, immoral, and selfish. But what Careless People exposes so well is exactly what the title (quoting The Great Gatsby) says: they are careless. They simply do not care about the terrible impact they are having – whether on their subordinates at work, teenage girls being deliberately served ads for weight loss products when they delete selfies, or human rights activists whose data will be given to people who will violently quash them. They are careless. It’s a new example of the banality of evil.
Sarah Wynn-Williams comes out of the book extremely well – so well that you have to conclude she is editorialising. I don’t doubt that the people around her were awful (she is even chastised for not responding quickly to work emails – while on maternity leave and in a coma) but I suspect she is not quite the tireless ambassador for morality that she suggests. It’s never quite clear why she takes so long to leave after she is disillusioned about the company – she mentions health insurance, but other companies have health insurance. Facebook/Meta are, of course, trying to tar her and say the book is all lies. I expect it is all truth, where they’re concerned. And this is just from one woman’s access to information – who knows what else they are hiding.
It’s a page-turner (or whatever the audiobook equivalent is) of a book, well-paced and unsparing. If you can cope with the info, since we all know that immoral powerful people are seldom likely to be held to account, then I recommend it.